tc555 Terms and Conditions

Age and Identity Verification

tc555 is a responsible gaming platform. Our Services are available only to users aged 21 and above. Every user must provide accurate and truthful identity information.

• National ID or passport details must be entered correctly at the time of registration.
• Providing false information will result in permanent account closure and any balance may be forfeited.
• We may request identity verification documents at any time.
• If proof of age 21 or above cannot be provided, the account will be temporarily suspended.

One Account Policy

Each person is allowed only one tc555 account. Operating multiple accounts by the same person is a violation of our rules.

• Opening multiple accounts using the same device, IP address, or payment method is prohibited.
• If duplicate accounts are detected, all associated accounts will be closed.
• Opening new accounts for the purpose of claiming bonus benefits is strictly prohibited.
• Account credentials may not be shared with or transferred to anyone else.

Deposit Terms

• Minimum deposit amount: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, and bank transfer.
• All transactions will be processed in Bangladeshi Taka (BDT).
• Third-party payment methods are not accepted.
• If a deposit is not reflected in your account, please contact live support.

Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals will only be processed to registered payment methods.
• Withdrawal processing typically takes between 5 and 30 minutes.
• Large withdrawals may be delayed if identity verification is not complete.
• Withdrawals will be restricted if bonus wagering requirements have not been met.

Transaction Verification

• We reserve the right to hold any payment pending investigation of suspicious transactions.
• Accounts will be suspended if money laundering or fraud is suspected.
• It is the user's responsibility to keep payment details accurate and up to date.
• tc555 is not liable for losses arising from incorrect payment details.

Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to this bonus:

• To withdraw the bonus, the total of the original deposit and bonus must be wagered 25 times (Wagering: 25x).
• The bonus is applicable only once and only on the first deposit.
• After the bonus is credited, wagering requirements must be met within the specified time limit.
• Making a withdrawal while the bonus is active will result in the bonus being cancelled.

General Bonus Rules

• Multiple bonuses cannot be used at the same time unless specifically permitted.
• In cases of bonus abuse — such as claiming the same bonus multiple times across different accounts — tc555 reserves the right to cancel the bonus and close the account.
• All promotional offers are valid for a specified period only.
• tc555 reserves the right to modify or cancel any bonus or promotion at any time without notice.
• Separate terms apply to VIP cashback and other loyalty benefits.

Permitted Conduct

• Playing games for personal entertainment.
• Using an account registered in your own name.
• Using valid and legitimate payment methods.
• Playing responsibly and setting personal limits.

Prohibited Conduct

• Using bots or automated software.
• Attempting to manipulate game outcomes.
• Colluding with other players to claim bonuses.
• Intentionally exploiting any technical glitch on the platform.
• Using threatening, abusive, or offensive language.

Technical Errors

If a technical error causes incorrect results to be displayed, tc555 reserves the right to void those results and refund the affected bets.

• Bets may be automatically cancelled in the case of a faulty game round.
• tc555 is not liable for losses caused by internet disconnection.

VIP Tiers and Cashback

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Through regular play, you can gradually advance to higher VIP tiers. Each tier comes with additional rewards and special benefits.

VIP Benefits Terms

• Cashback is generally credited to accounts every Monday.
• VIP benefits are non-transferable and cannot be converted to cash.
• VIP status may be revoked in the event of a terms violation.
• tc555 reserves the right to modify the VIP program terms at any time.
• Cashback is withdrawable subject to meeting specified wagering requirements.

Self-Exclusion and Limit Setting

Users can use the following tools to manage their gaming habits:

• Setting daily, weekly, or monthly deposit limits.
• Requesting a temporary account suspension.
• Contacting our support team to request permanent self-exclusion.
• Setting session time limits and loss limits.

Minor Protection

tc555 Services are available only to users aged 21 and above. We are committed to protecting minors from gaming.

• We reserve the right to verify the age of any user.
• If a user is identified as a minor, their account will be closed immediately.
• We recommend using parental control software for family protection.

Data Collection

• Personal information required for registration and identity verification is collected.
• Transaction history and gaming activity records are stored.
• Usage data is analyzed to improve the site.

Data Protection

• All data is protected by SSL encryption.
• Personal information is not sold or shared with third parties.
• Information may be disclosed only when legally required.

Cookie Policy

• Our site uses cookies to improve site functionality.
• Cookies assist with analytics and performance monitoring.
• For more details, please read our Privacy Policy.

Reasons for Closure by tc555

• Repeated or serious violations of the Terms.
• Evidence of fraud, manipulation, or dishonest conduct.
• Providing false identity information.
• Operating multiple accounts.
• Being identified as a minor.
• Due to legal or regulatory obligations.

Account closure request by the user

You can request to close your account at any time. In this regard:

• Contact our 24/7 live chat support.
• You can withdraw any valid balance before the account is closed.
• A specific cooling-off period applies in the case of self-exclusion.
• To reactivate an account after closure, you will need assistance from support.

How to File a Complaint

• First, report the issue directly to our 24/7 live chat support.
• If not resolved, write to [email protected] with full details.
• When filing a complaint, include your account ID, transaction details, and a description of the issue.
• We generally respond to complaints within business days.

Dispute Resolution Policy

• All disputes will first be attempted to be resolved through mutual discussion.
• In disputes regarding game outcomes, server logs will be considered final evidence.
• tc555's decision will be final and binding, unless a legal remedy is pursued.
• Good-faith conduct is expected from both parties during the complaint resolution process.